At Golden Mountain (“we,” “us,” or “our”), accessible from goldenmountainpaper.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Golden Mountain and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

1. Information We Collect

We collect several different types of information for various purposes to provide and improve our B2B services to you.

Personal and Business Information

While using our site, especially when requesting a quote or contacting us, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you, including:

  • Full Name

  • Business Email Address

  • Company Name and Job Title

  • Phone Number

  • Business Address/Shipping Address

  • Product Interests and Estimated Order Volumes

Usage Data and Cookies

We use “cookies” and similar tracking technologies to track the activity on our website and hold certain information. This may include:

  • IP address, browser type, and version.

  • The pages of our site that you visit and the time spent on those pages.

  • The source of your visit (e.g., Google search, direct link).

2. How We Use Your Information

Golden Mountain uses the collected data for various purposes:

  • To provide and maintain our service: Processing your inquiries and sending customized B2B quotes.

  • To communicate with you: Responding to your requests, providing customer support, and sending updates related to your orders.

  • To improve our website: Analyzing usage patterns to optimize the user experience of our WoodMart-powered catalog.

  • To provide marketing materials: If you opt-in, we may send newsletters or information about new eco-friendly products and manufacturing updates in Malaysia.

3. Storage and Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.

As our servers are hosted via Hostinger (optimized for US nodes) and our manufacturing facility is located in Selangor, Malaysia, your data may be processed in both the United States and Malaysia. We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

4. Disclosure of Data

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except in the following cases:

  • Service Providers: We may employ third-party companies (e.g., shipping carriers, email service providers) to facilitate our service.

  • Legal Requirements: We may disclose your data if required to do so by law or in response to valid requests by public authorities.

5. Security of Data

The security of your data is important to us. We implement industry-standard security measures (SSL/HTTPS) to protect your information. However, remember that no method of transmission over the Internet is 100% secure.

6. Your Rights (CCPA & GDPR)

Depending on your location (especially for our US-based clients in California), you may have the following rights:

  • The right to access: You can request copies of your personal data.

  • The right to rectification: You can request that we correct any information you believe is inaccurate.

  • The right to erasure: You can request that we erase your personal data under certain conditions